Privacy Policy

1. Information we collect

Depending on how you use the Service, we may collect:

• Account information: name, email address, phone number, username, password, profile photo, and address.
• Authentication data: one-time passwords (OTP) sent by email, SMS, or WhatsApp; and Google / Firebase sign-in identifiers when you choose those options.
• Service and job data: job descriptions, service categories, booking details, payment method preferences, promo or referral codes, and related support history.
• Location data: foreground and background location (with your permission). Foreground location is used when you place a job request, view maps, or use navigation. Background location is collected for Karigar (service provider) accounts during active jobs so customers can track assigned providers in real time, even when the app is minimized or not actively in use.
• Karigar verification data: identity documents (such as CNIC number and front/back images), experience details, and emergency contact information provided for onboarding and safety.
• Communications: in-app chat messages between customers, Karigars, and support staff.
• Device and notification data: device tokens used to deliver push notifications (for example via Firebase Cloud Messaging), and basic technical logs needed to operate and secure the Service.

2. How we use your information

We use the information we collect to:

• Create and manage your account, and verify your identity where required
• Match customers with Karigars and process job requests
• Enable in-app messaging, updates, and customer support
• Show relevant location-based job information and live tracking when a job is active
• Send transactional messages and push notifications about your account or jobs
• Improve safety, prevent fraud, and enforce our terms and policies
• Operate, maintain, analyze, and improve the Service
• Comply with applicable legal obligations

3. How we share information

We may share information with:

• Other users of the Service as needed to fulfill a job (for example, a customer’s job address and contact details may be shared with an assigned Karigar, and limited Karigar profile or location information may be shown to the customer during an active job).
• Service providers that help us run the Service, such as hosting, email/SMS/WhatsApp delivery, maps, authentication, and push notification providers.
• Staff and support teams who manage operations, moderation, and customer support.
• Legal and safety recipients when required by law, regulation, legal process, or to protect rights, safety, and security.

We do not sell your personal information.

4. Location Information and Background Location

Smart Karigar collects both foreground and background location (with your permission) to provide essential features of the Service.

Foreground location is used to:

• Display nearby service providers.
• Show your current location on maps.
• Enable navigation and route guidance.
• Help customers request services accurately.

Background location is collected only for Karigar (service provider) accounts when they are actively working or have accepted a job. Background location allows Smart Karigar to:

• Continuously update the Karigar's live location during an active job.
• Allow customers to track the assigned Karigar in real time.
• Improve route tracking and job completion.
• Enhance safety and operational monitoring while a job is in progress.

Background location may continue to be collected even when the application is minimized or not actively in use, but only after you have granted the required Android location permissions.

You can disable location access at any time from your device settings. If location permission is disabled, some features, including live tracking and nearby job matching, may not function correctly.

4.1 Permission Usage

Smart Karigar may request the following permissions:

• Location (Foreground): To display maps, navigation, and nearby services.
• Location (Background): To provide continuous live tracking of Karigars during active jobs.
• Camera: To upload profile photos and verification documents.
• Storage/Photos: To select and upload images.
• Notifications: To receive booking updates, job alerts, and important service notifications.
• Phone (if applicable): To allow customers and Karigars to contact each other when required.

Permissions are requested only when required for specific features.

4.2 Sensitive Information

Identity verification documents submitted by Karigars (such as CNIC number and front/back images) are used for onboarding, trust, and safety purposes, and are accessible to authorized staff only.

5. Data retention

We retain personal information for as long as needed to provide the Service, meet legal and accounting requirements, resolve disputes, and enforce our agreements. When information is no longer required, we delete or anonymize it where reasonably possible.

6. Security

We use reasonable technical and organizational measures to protect personal information, including encrypted transport (where supported), access controls, and authentication. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your choices and rights

Subject to applicable law, you may:

• Access or update certain account information in the app
• Control notification and location permissions on your device
• Request deletion of your account or personal data by contacting us

We may need to verify your identity before fulfilling a request, and some information may be retained where legally required or for legitimate business purposes (for example, completed job records).

8. Children’s privacy

The Service is not directed to children under 13 (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided us personal information, please contact us so we can take appropriate action.

9. Third-party services

The Service may use third-party platforms such as Google sign-in, Firebase (including Cloud Messaging), maps/location providers, and messaging gateways. Those services have their own privacy practices. We encourage you to review their policies.

10. International transfers

Your information may be processed and stored in countries where we or our service providers operate. By using the Service, you understand that your information may be transferred to jurisdictions that may have different data-protection laws than your own.

11. Changes to this policy

We may update this Privacy Policy from time to time. We will post the revised version on this page and update the “Last updated” date. Continued use of the Service after changes become effective constitutes acceptance of the updated policy.

12. Contact us

If you have questions about this Privacy Policy or wish to make a privacy-related request, contact us at:

Smart Karigar
Email: shoaib.dlive@gmail.com